Reading Round Up
By Elizabeth Wroten
Reading Round Up: Twitter
On 17, May 2013 | In Reading Round Up | By Elizabeth Wroten
I’ve decided to do something a little different with these posts for the future. Now that I’m feeling more on top of following blogs and librarians on Twitter, I want to start actually tweeting more. To that end I am going to start actually tweeting the links I would normally include here. Then every Friday, I’ll aggregate them here for anyone who missed them or isn’t on Twitter. I can also add a little more detail to my thoughts on the articles.
Since most of the links I find to share are in blogs I follow, I tend to come across them on Thursdays when I read my blogs. I found a service that allows me to set up tweets in advance (Twuffer, a Twitter buffer) so that I don’t inundate my tweeps. Without further ado:
Interesting article on levels of customer service and where the library should be: ow.ly/kSmrM from Designing Better Libraries
— Tibby Wroten (@AtomicBeeRanch) May 9, 2013
I agree so much with the idea here that customer service in libraries needs to be top notch and of a type that is more than pointing to the bathroom. I know added value is an irritating buzzword, but I think it’s still a relevant and necessary concept.
How next gen discovery tools are problematic and may be writing the librarian out of reference work: ow.ly/kSo0S Library Juice
— Tibby Wroten (@AtomicBeeRanch) May 14, 2013
I have mixed feelings about this piece. I agree in so many ways, but I also think that undergrads (and other patrons like the general public and younger students) do not always approach librarians. It’s true that the results they get from new fangled, improved search interfaces may not be the best, but are they better than what they got before? I don’t really know the answer to that. I think the issue lies more with marketing reference services and getting students to the reference desk (virtual, real or otherwise). However, I hadn’t really thought of those types of tools in regard to writing librarians out of reference. I think this underscores the importance of digital/information literacy skills.
— Tibby Wroten (@AtomicBeeRanch) May 10, 2013
I didn’t work with these types of teens, but as a new parent I can’t imagine how difficult it would be to be a single, teen parent. The sentiment is really sweet and I think the ideas are really awesome.
I think a lot of people believe technology is some sort of silver bullet. That you can just take a new technology and use it the same way in every situation. But that just isn’t true. As with any program or tool you need to know your culture in order to know if it’s right and how it should be implemented. I’m going to address this topic in more depth next week.